Contact Us

We are here to help. Whether you have a question about our verification services, an ongoing request, a billing query or a partnership idea, please reach out and we will get back to you.

Equal Identity Private Limited

3rd Floor, Tower 40, The Loft, Nexity Hyderabad,
Knowledge City Layout, Raidurgam Village,
Serilingampally Mandal, Hyderabad,
Telangana, India, 500081

Get in touch

General & support
support@equal.in
Use this for questions about our verification services or the status of a request you have already raised.
Billing & payments
billing@equal.in
Use this for quotes, invoices, payment links, cancellations and refund requests.
Grievance Officer — Krishna Pallavi
grievance@equal.in
Use this to escalate a concern that support or billing has not resolved to your satisfaction.

Business hours

Monday to Friday, 10:00 AM to 6:00 PM IST.

We aim to respond to every enquiry within 1 to 2 business days.