Grievance Redressal

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Grievance Redressal

We take your concerns seriously and have established a clear procedure for handling grievances:

  • How to Raise a Grievance:

    > You may raise any grievances related to your data, credit reports, or consent withdrawal by writing to support@equal.in.
    > You may also submit grievances through the Grievance Redressal section on our website.
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  • Escalation Matrix:

    If your grievance is not resolved within the stipulated time, you may escalate the issue as follows:
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    Level 1: Grievance Officer – support@equal.in
    Level 2: Compliance Head – bhargava@equal.in
    Level 3: Founder – rajeev@equal.in
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  • Turnaround Time (TAT):

    Initial Acknowledgment: Within 24 hours.
    Resolution of General Data Requests: Within 7 working days.
    Resolution of Credit Report-Related Grievances: Within 15 working days.
    Escalation Response: Within 5 working days from escalation.
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  • Redirection to CIBIL Grievance Portal:

    For credit report-related grievances, users will be redirected to the official grievance redressal page of CIBIL (TransUnion) via the following link: CIBIL Grievance Portal.